Problem with Phats Performance - Road Star Warrior Forum : Yamaha Star Warrior Forums

Reply
 
LinkBack Thread Tools
Old 05-15-2019, 05:28 AM   #1 (permalink)
Senior Member
 
i-man's Avatar
 
Join Date: Sep 2015
Location: Atlanta, GA/Fontana Dam, NC
Posts: 460
Default Problem with Phats Performance

Has anyone else ever had a problem when ordering from Phats? On May 1st, I ordered a spring compressor tool and a belt guard. The tool showed in stock ships same day, the guard showed in stock ships in 4 business days. I emailed them on the 7th. No reply. I called on the 9th and the guy couldn't tell me why they hadn't shipped, and that he would ask the owner to call me with an answer. Never heard a word. Emailed again on the 13th, no reply. Called on the 14th and was told to call after 4:45 PST and ask for Terry. I did and he wasn't there, but should be there in the next 15-20 minutes, call him then. I did, no answer.
I've only ever heard good things about them so I was confident when I ordered. Not so much now. Anyone else ever have an issue like this?
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
i-man is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 05-15-2019, 07:21 AM   #2 (permalink)
Senior Member
 
Join Date: Oct 2018
Location: Worcester, Massachusetts
Posts: 295
Default

i-man, in this thread was my experience with Phats.
https://www.rswarrior.com/forums/12-...ndle-bars.html

I'll PM you the owners email address.

Edit: To clarify; I do NOT know the owner. However, I've emailed him several times and have always gotten a response.
DirtieGirtie is offline   Reply With Quote
Old 05-15-2019, 07:31 AM   #3 (permalink)
Senior Member
 
i-man's Avatar
 
Join Date: Sep 2015
Location: Atlanta, GA/Fontana Dam, NC
Posts: 460
Default

Quote:
Originally Posted by DirtieGirtie View Post
i-man, in this thread was my experience with Phats.
https://www.rswarrior.com/forums/12-...ndle-bars.html

I'll PM you the owners email address.

Edit: To clarify; I do NOT know the owner. However, I've emailed him several times and have always gotten a response.
Thanks for the information, and the email address.
I understand that sometimes delays happen, for whatever reason. That's fine. But, communication about these delays would be appreciated.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
i-man is offline   Reply With Quote
 
Old 05-15-2019, 09:46 AM   #4 (permalink)
Senior Member
 
jimduncan's Avatar
 
Join Date: Jul 2011
Location: Boon Michigan
Posts: 1,322
Default

I ordered an air ride, after four days on not getting a confirmation, I tried calling for a few days and emailing never got trough, and no email response, So I called my credit card Co and canceled payment.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
jimduncan is offline   Reply With Quote
Old 05-15-2019, 09:57 AM   #5 (permalink)
Senior Member
 
i-man's Avatar
 
Join Date: Sep 2015
Location: Atlanta, GA/Fontana Dam, NC
Posts: 460
Default

Quote:
Originally Posted by jimduncan View Post
I ordered an air ride, after four days on not getting a confirmation, I tried calling for a few days and emailing never got trough, and no email response, So I called my credit card Co and canceled payment.
That sucks. I emailed the owner directly, thanks to DirtieGirtie. Really hoping that I hear back and don't have to take the same route that you did.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
i-man is offline   Reply With Quote
Old 05-15-2019, 08:05 PM   #6 (permalink)
Senior Member
 
LeaderDuece's Avatar
 
Join Date: Feb 2011
Location: Clarksville, Tennessee
Posts: 12,970
Blog Entries: 11
Default

Pretty sure you didn’t hear good things from them on this forum. Years ago they were decent, I think I might have purchased something from them. But it’s been years, and many members here don’t have much good to say about them anymore.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
LeaderDuece is offline   Reply With Quote
Old 05-15-2019, 08:10 PM   #7 (permalink)
Senior Member
 
i-man's Avatar
 
Join Date: Sep 2015
Location: Atlanta, GA/Fontana Dam, NC
Posts: 460
Default

Quote:
Originally Posted by LeaderDuece View Post
Pretty sure you didn’t hear good things from them on this forum. Years ago they were decent, I think I might have purchased something from them. But it’s been years, and many members here don’t have much good to say about them anymore.
I'm part of the group that will have nothing good to say about them.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
i-man is offline   Reply With Quote
Old 05-16-2019, 02:34 PM   #8 (permalink)
Senior Member
 
Heftysmurf's Avatar
 
Join Date: Dec 2004
Location: Miami
Posts: 2,551
Default

Tough deal brother. It seems like customer service has really suffered these years
Heftysmurf is offline   Reply With Quote
Old 05-16-2019, 07:20 PM   #9 (permalink)
Senior Member
 
Shadow Warrior's Avatar
 
Join Date: Mar 2012
Location: Palmetto, Florida
Posts: 5,033
Default

It seems like as the parts dry up for our bike its going to be this everywhere.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Shadow Warrior is offline   Reply With Quote
Old 05-16-2019, 07:27 PM   #10 (permalink)
Senior Member
 
i-man's Avatar
 
Join Date: Sep 2015
Location: Atlanta, GA/Fontana Dam, NC
Posts: 460
Default

Day 2 of sending the email and still no reply. Time to contact Paypal.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
i-man is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

  Road Star Warrior Forum : Yamaha Star Warrior Forums > Marketplace > Yamaha & Aftermarket Dealer Reviews

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -4. The time now is 11:31 AM.


Powered by vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.6.0
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
RSWarrior.com is an independent Yamaha enthusiast website. Content on RSWarrior.com is generated by its users and RSWarrior.com is not in any way affiliated with Yamaha Motor Corporation, U.S.A.