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First let me acknowledge that I don't order a lot of items. In fact it's usually a part here and a part there. But when I do order something I first call to check stock and to verify when it will ship. I then order online and await the part. I have a ride on Thursday and needed a bracket to secure a seat I purchsed same day on ebay. The seat will be here today. Let me add this is the only seat that will fit my bike in it's current state.
I called MSSS on Monday to verify a part was in stock, which it was. I asked if I order it online would it ship yet today and they said yes., so I did. I called yesterday to get a tracking number. Last night I was checking the tracking and it wasn't anywhere to be found inthe UPS system. I just assumed that I took the tracking number down wrong so I went to their website to check my order status only to find they've quit updating shipping info, so I left them a message asking that they verify it shipped on Monday.
This morning I got on my laptop and typed in the tracking number again to find it in the system. Much to my disappointment it shipped yesterday (Tuesday) instead of Monday. I wouldn't normally bring this up and I didn't the last time it happened, but it's the second time so in my case it's becoming more the norm rather than the exception. The new parts manager can't beblamed because this happened once before and he wasn't there.
As I said before, I don't order a lot and this part was probably at the bottom of their list because the total was about $36.00 with shipping. IfI'm orderingan accessory or add-on, no big deal, butwhen it comes to parts that either enable or disable my bike it's quite a different story.
If this happens to be a UPS issue then they will not lose my business and I will update in this post to correct the issue.
I'm not mad, just extremely disappointed. Thanks for listening.
I called MSSS on Monday to verify a part was in stock, which it was. I asked if I order it online would it ship yet today and they said yes., so I did. I called yesterday to get a tracking number. Last night I was checking the tracking and it wasn't anywhere to be found inthe UPS system. I just assumed that I took the tracking number down wrong so I went to their website to check my order status only to find they've quit updating shipping info, so I left them a message asking that they verify it shipped on Monday.
This morning I got on my laptop and typed in the tracking number again to find it in the system. Much to my disappointment it shipped yesterday (Tuesday) instead of Monday. I wouldn't normally bring this up and I didn't the last time it happened, but it's the second time so in my case it's becoming more the norm rather than the exception. The new parts manager can't beblamed because this happened once before and he wasn't there.
As I said before, I don't order a lot and this part was probably at the bottom of their list because the total was about $36.00 with shipping. IfI'm orderingan accessory or add-on, no big deal, butwhen it comes to parts that either enable or disable my bike it's quite a different story.
If this happens to be a UPS issue then they will not lose my business and I will update in this post to correct the issue.
I'm not mad, just extremely disappointed. Thanks for listening.