A nice reply from MD Wright about the slow response. You know sometimes, the world does NOT revolve around us. Really!!!
I sent an email to the one I had from past transactions. Here's the response. I will continue to send customers in their direction.
David,
First,
I have to apologize for not answering your email until now. My sister had brain
surgery last Thursday in Phoenix AZ, so I was not in the office. This email
went straight to my email, so no one else was able to see it. Last week was a
very odd week for us. We didn’t have the phones staffed like we should have,
since I was leaving, but I do know that Michael called that customer and
explained what was going on and told him about the delay. There was a delay in
getting back to him, only because of the family situation I had going on. I am
the one that runs the office day to day, so things did not run as smooth as
normal, since I was not there. It is not our normal practice to not return
customer’s phone calls or answer their questions. I just had way to much on my
plate last week & a lot things were overlooked. But my sister is recovery
so well and will hopefully be back in IL in a couple of days, so I am doing so
much better. Ready to get back to work. I’m sorry about this customer not
getting our best, but we do try hard to please every customer we have. Please
let me know if you have any other questions and I will be happy to help you out.
Thanks,
Laura
D. Wright
M.
D. Wright, Inc.
800-980-3517
217-932-6485
217-932-6486
fax
[email protected]