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279 Posts
Before I get started let me introduce myself for those who may not know me. My name is Scott Robertson and I am the General Manager of Yamaha of Hamilton (MotorSportsSuperStore.com). I have been with the company almost since the beginning a little over 7 years ago.
As many of you know we have sponsored RSWarrior.com for over 3 years now. Our commitment to this website remains strong thanks to a strong following of many of the members who are apart of this website. I've watched this website grow and I really believe that it is a top notch site.
As many of you know Richie, a long time parts manager of ours, is no longer with our company. Richie now works at a local auto parts store here in Hamilton. Having said that we have hired a new man to take that position named Ike Strawbridge. Ike is from Tupelo MS and comes from an automotive background much like Richie did and much like myself.
I'll be honest. When we first made this move we had to clean up a few areas in our dealership, we had to learn a new system, & we had to fix some problems. In short we were in a bit of a mess for a little while. All the while our goal was to make things better by getting things more organized and we have. Right now I am handling all the orders that come into our website. I am handling just about every aspect of that order except for actually boxing the item up and printing the UPS label. Also, though we encourage ordering through the website for various reasons, I am handling the bulk of the call in orders that you place.
We have an all new parts team. At this time if you call in you'll be better served by talking to Ike or myself as we are training 2 new guys. If fact they are supposed to turn any calls about online orders or if the words "RSWarrior.com" are even mentioned. Course this is only temporary. They'll just need a month or so before they are rolling like we need them to be.
Our deal is the same as when Richie was with us. Most everything on the site is 15% off. An order of $50 or more gets $5.95 shipping to anywhere in the continental USA. Unfortunately we did have to stop shipping overseas and there are multiple reasons for that. I can go into that further if someone wants me to. Any order under $50 will still get the 15% off but we have to charge $9.95 shipping.
***Please mention that you are an RSWarrior member if you are ordering a hard part from the fishe finder located on the website. There is no ability for us to discount those items on the site at this time but we will do so for RSWarrior members!!***
I have never made a post on the website but I will try to reply to any questions that anyone has. At this time you should not see any difference in the level of service we used to provide unless it is better as we have made some organizational changes within our store. Ike has been instrumental in implementing these changes.
I am SORRY for the long post but I felt that it was necessary to better explain the situation all at once. Again we appreciate your passed business. We really look forward to working with everyone now and in the future. Please feel free to call me @ 1-888-880-2277 or email [email protected]. Also Ike can be reached at the same phone number and his email address is [email protected].
The members of RSWarrior.com have been good to us. Again I want to say that we are committed to having the best inventory, best people, & most importantly - the best SERVICE!
MotorSportsSuperStore.com
Yamaha-Suzuki of Hamilton
Scott / General Manager
As many of you know we have sponsored RSWarrior.com for over 3 years now. Our commitment to this website remains strong thanks to a strong following of many of the members who are apart of this website. I've watched this website grow and I really believe that it is a top notch site.
As many of you know Richie, a long time parts manager of ours, is no longer with our company. Richie now works at a local auto parts store here in Hamilton. Having said that we have hired a new man to take that position named Ike Strawbridge. Ike is from Tupelo MS and comes from an automotive background much like Richie did and much like myself.
I'll be honest. When we first made this move we had to clean up a few areas in our dealership, we had to learn a new system, & we had to fix some problems. In short we were in a bit of a mess for a little while. All the while our goal was to make things better by getting things more organized and we have. Right now I am handling all the orders that come into our website. I am handling just about every aspect of that order except for actually boxing the item up and printing the UPS label. Also, though we encourage ordering through the website for various reasons, I am handling the bulk of the call in orders that you place.
We have an all new parts team. At this time if you call in you'll be better served by talking to Ike or myself as we are training 2 new guys. If fact they are supposed to turn any calls about online orders or if the words "RSWarrior.com" are even mentioned. Course this is only temporary. They'll just need a month or so before they are rolling like we need them to be.
Our deal is the same as when Richie was with us. Most everything on the site is 15% off. An order of $50 or more gets $5.95 shipping to anywhere in the continental USA. Unfortunately we did have to stop shipping overseas and there are multiple reasons for that. I can go into that further if someone wants me to. Any order under $50 will still get the 15% off but we have to charge $9.95 shipping.
***Please mention that you are an RSWarrior member if you are ordering a hard part from the fishe finder located on the website. There is no ability for us to discount those items on the site at this time but we will do so for RSWarrior members!!***
I have never made a post on the website but I will try to reply to any questions that anyone has. At this time you should not see any difference in the level of service we used to provide unless it is better as we have made some organizational changes within our store. Ike has been instrumental in implementing these changes.
I am SORRY for the long post but I felt that it was necessary to better explain the situation all at once. Again we appreciate your passed business. We really look forward to working with everyone now and in the future. Please feel free to call me @ 1-888-880-2277 or email [email protected]. Also Ike can be reached at the same phone number and his email address is [email protected].
The members of RSWarrior.com have been good to us. Again I want to say that we are committed to having the best inventory, best people, & most importantly - the best SERVICE!
MotorSportsSuperStore.com
Yamaha-Suzuki of Hamilton
Scott / General Manager