I give up...this went out today.
Date: 03-11-2004
To: XXXX
North Texas Yamaha
From: Troy XXXX
Customer
RE: Transmission Recall
As you know, many Roadstar Warrior owners are taking the opportunity to modify their engines during the recall. I have elected to do this, and with the help of one of your employees, we developed a strategy to accomplish this. We discussed the lead times for cylinder exchange, and I took the opportunity to send the exhaust pipes out for ceramic painting. As to date, everything has gone according to plan except for one thing…the transmission kit. I am becoming greatly concerned that this will become a long term issue due to Yamaha's lack of planning and their apparent disregard for the customer.
After countless attempts to contact Yamaha Customer Service I have not been able to get through. I have avoided putting you in the middle of this because you are forced to perform the recalls with minimal re-imbursement from Yamaha. However since Yamaha refuses to deal with me (the customer), I am forced to go through you (the Yamaha representative) regarding this issue.
My bike has been at your store for 3 weeks now, my modified parts are in transit from Patrick Racing, and there is no transmission kit available. There are people around the country who have had their Warrior's recall completed – there must be kits somewhere. Also, I am first on your list for Warrior recall kits, which I assume puts me in front of any floor models.
There is a law suit being developed on behalf of thousands of Roadstar Warrior owners and countless complaints to the NTSB regarding the unavailability of the transmission kits. I haven't participated in this, since I considered it to be frivolous, but since I am making loan payments and insurance payments, I am seriously considering joining these actions. I am asking you to please contact Yamaha and intervene on my behalf.
Sincerely,
Troy XXXX
Customer since June 2002
For additional information please refer to this website:
http://www.rswarrior.com/forums/forum.asp?FORUM_ID=44
Date: 03-11-2004
To: XXXX
North Texas Yamaha
From: Troy XXXX
Customer
RE: Transmission Recall
As you know, many Roadstar Warrior owners are taking the opportunity to modify their engines during the recall. I have elected to do this, and with the help of one of your employees, we developed a strategy to accomplish this. We discussed the lead times for cylinder exchange, and I took the opportunity to send the exhaust pipes out for ceramic painting. As to date, everything has gone according to plan except for one thing…the transmission kit. I am becoming greatly concerned that this will become a long term issue due to Yamaha's lack of planning and their apparent disregard for the customer.
After countless attempts to contact Yamaha Customer Service I have not been able to get through. I have avoided putting you in the middle of this because you are forced to perform the recalls with minimal re-imbursement from Yamaha. However since Yamaha refuses to deal with me (the customer), I am forced to go through you (the Yamaha representative) regarding this issue.
My bike has been at your store for 3 weeks now, my modified parts are in transit from Patrick Racing, and there is no transmission kit available. There are people around the country who have had their Warrior's recall completed – there must be kits somewhere. Also, I am first on your list for Warrior recall kits, which I assume puts me in front of any floor models.
There is a law suit being developed on behalf of thousands of Roadstar Warrior owners and countless complaints to the NTSB regarding the unavailability of the transmission kits. I haven't participated in this, since I considered it to be frivolous, but since I am making loan payments and insurance payments, I am seriously considering joining these actions. I am asking you to please contact Yamaha and intervene on my behalf.
Sincerely,
Troy XXXX
Customer since June 2002
For additional information please refer to this website:
http://www.rswarrior.com/forums/forum.asp?FORUM_ID=44