9/22/03
I would like to share this story with EVERYONE - sorry for being long
I purchased my Warrior March 03 from North Country Yamaha in Tomahawk WI. Ordered and received my Corbin solo Seat From Parker Yamaha in April. About 2 1\2 months later the seat started to rip near the back where it latches onto the motorcycle. I called Parker Yamaha and they replaced the seat no problem I only had to pay for the shipping. I received the new seat on June 26th. They were very helpful. Next I purchased a touring pillion and backrest from Eric at Riva Yamaha. I received the pillion on July 9th and the backrest on Aug 16th A couple of weeks after getting the pillion I noticed the pillion was scratching my fender so I called Eric and he directed me to Yamaha customer service. I called 1-800-962-7926 and spoke to Monica on Aug 13th. She informed me that I had to take it to the dealer I bought the pillion from, I told her that I couldn't because the dealer was too far away so she told me to take it to the dealer I purchased the bike from. I asked her why and she told me that I could have installed the pillion wrong. OK?? Very reluctantly I took it back to North Country Yamaha. He was very helpful even though I didn't buy the seat or pillion from him. As we were looking everything over we noticed the seat was ripping AGAIN!! He said he would call Yamaha and look into it. Weeks have gone by and I have not heard from anyone so I called North Country and he told me he called three times and was unable to talk to Monica and he left messages. I called Yamaha last Monday 9/8 was on hold for close to an hour and hung up. Called on Wed 9/10. Spoke to Sheryl and explained everything to her and she blamed it on the dealer and called him on the spot. I was on hold and then she came back and told me that Monica would call me back, nothing resolved. I waited 6 days and called back on 9-17 and asked to speak to Monica she had no idea what I was talking about. She would look into it and talk to her supervisor and call me back tomorrow 9/18. I didn't get a phone call. Tried to call on Friday 9/19 but the line was busy. Then Finally on Monday 9/22 I called her and asked her why she didn't call me back. With tons of attitude in her voice she said she was still looking into it and would give me an answer tonight or tomorrow. A half an hour later she called back and told me Yamaha will give me a one-time good faith repair and replace both the seat and pillion and replace the fender for no cost. I said yes but what is this one time good faith??? I had a Yamaha seat and Yamaha Pillion installed on my Yamaha Motorcycle. Why would this be a one-time fix what if it happens again? She said take it or leave it. I have never been treated so poorly by a customer service department. I told her that it was not good enough. She told me that the seat was almost out of warranty I said yes it was ALMOST out of warranty. She was VERY rude. Next, she tried the threaten me and said this will now take weeks to resolve I told her that's fine and I will be calling her in a week. Has anyone ever experience anything like this from Yamaha? Yamaha really has some problems, I don't know how many parts I have tried to order and were on back order. But that's another whole story we all know. I really like my Warrior but if this doesn't get better I will never buy a Yamaha product again.
Sorry for being so long…[xx(][B)][:0][/emoticons/emotion-6.gif!][V][/emoticons/emotion-6.gif][?][?]
LoudnFast
I would like to share this story with EVERYONE - sorry for being long
I purchased my Warrior March 03 from North Country Yamaha in Tomahawk WI. Ordered and received my Corbin solo Seat From Parker Yamaha in April. About 2 1\2 months later the seat started to rip near the back where it latches onto the motorcycle. I called Parker Yamaha and they replaced the seat no problem I only had to pay for the shipping. I received the new seat on June 26th. They were very helpful. Next I purchased a touring pillion and backrest from Eric at Riva Yamaha. I received the pillion on July 9th and the backrest on Aug 16th A couple of weeks after getting the pillion I noticed the pillion was scratching my fender so I called Eric and he directed me to Yamaha customer service. I called 1-800-962-7926 and spoke to Monica on Aug 13th. She informed me that I had to take it to the dealer I bought the pillion from, I told her that I couldn't because the dealer was too far away so she told me to take it to the dealer I purchased the bike from. I asked her why and she told me that I could have installed the pillion wrong. OK?? Very reluctantly I took it back to North Country Yamaha. He was very helpful even though I didn't buy the seat or pillion from him. As we were looking everything over we noticed the seat was ripping AGAIN!! He said he would call Yamaha and look into it. Weeks have gone by and I have not heard from anyone so I called North Country and he told me he called three times and was unable to talk to Monica and he left messages. I called Yamaha last Monday 9/8 was on hold for close to an hour and hung up. Called on Wed 9/10. Spoke to Sheryl and explained everything to her and she blamed it on the dealer and called him on the spot. I was on hold and then she came back and told me that Monica would call me back, nothing resolved. I waited 6 days and called back on 9-17 and asked to speak to Monica she had no idea what I was talking about. She would look into it and talk to her supervisor and call me back tomorrow 9/18. I didn't get a phone call. Tried to call on Friday 9/19 but the line was busy. Then Finally on Monday 9/22 I called her and asked her why she didn't call me back. With tons of attitude in her voice she said she was still looking into it and would give me an answer tonight or tomorrow. A half an hour later she called back and told me Yamaha will give me a one-time good faith repair and replace both the seat and pillion and replace the fender for no cost. I said yes but what is this one time good faith??? I had a Yamaha seat and Yamaha Pillion installed on my Yamaha Motorcycle. Why would this be a one-time fix what if it happens again? She said take it or leave it. I have never been treated so poorly by a customer service department. I told her that it was not good enough. She told me that the seat was almost out of warranty I said yes it was ALMOST out of warranty. She was VERY rude. Next, she tried the threaten me and said this will now take weeks to resolve I told her that's fine and I will be calling her in a week. Has anyone ever experience anything like this from Yamaha? Yamaha really has some problems, I don't know how many parts I have tried to order and were on back order. But that's another whole story we all know. I really like my Warrior but if this doesn't get better I will never buy a Yamaha product again.
Sorry for being so long…[xx(][B)][:0][/emoticons/emotion-6.gif!][V][/emoticons/emotion-6.gif][?][?]
LoudnFast
