Welcome aboard Bill

 

I'm assuming this is a move to improve service but I don't know how you could do that, The service has always been better than most. Congrats Bill.

 

Welcome Bill,

This is a good timing, I need to order some parts for my bike.

Thanks for the new discount.

 

Scott, are you leaving?

 

No. They couldn't run me off if they had too.

 

Overall I think we are pretty good BUT there is always room for improvement. I am really wanting to beef up the staff a little more, try to open up some other areas, add some phone lines for support, offer better email support, & we are actually looking at live chat with a parts person right there on the site. That's a lot of talk but I am trying my best to put into action.


Scott

 

I just attempted to do take advantage of this offer, and it did not do the discount or give free shipping? Just wanted to let you know I will be waiting to do my order till the bugs are worked out. Thank you.

 

Try it now....Thanks!!

 

Thanks, worked that time perfect timing for this just as I needed some parts.

 

It's always great to see a company strive for that next level of service these days when so many are letting themselves slide into utter sh(t for service. Thank you for the extra discount and shipping Scott and welcome Bill.

 

Lets just say i willwait on the remaining fender stays form my order nextweek... After that i will resume contacting youto get my (already payed for) order straight!


If this re-structuring is @ the base of the slow/non response on questionsand delivery, i will assume and classifymy order to be an exception of poor communication/service.

 

Thanks Scott. I posted up a link to your site on another rider forum I'm on. They ride mostly Yamaha baggers but nowhere near as many members as here. I didnot mention the BILL discount but many were very happy with the already discounted prices.


Thank you for always trying harder.


Robert

 

Ok guys - a quick update. Live chat on the website is on the way, should be a couple more weeks (maybe a little sooner). We did add another incoming phone line. Bill is doing a great job right off the bat ever with trying to figure out our operating system & where he came from shipped like 3 packages a week so for himour internet business was mind blowing. I haven't hired anyone new for parts yet but Phillip is still on the counter & we've got some good names in the hat for those positions. We're trying to push forward in this challenging economy!


Scott

Overall I think we are pretty good BUT there is always room for improvement. I am really wanting to beef up the staff a little more, try to open up some other areas, add some phone lines for support, offer better email support, & we are actually looking at live chat with a parts person right there on the site. That's a lot of talk but I am trying my best to put into action.


Scott

 

Live chat is up & going. We still have to refine it a little but we are playing with it now. Right now if you go on there you may have an accessory question & get a salesperson. We are working on gettingthat split that up.


By the way, the coupon code BILLruns through the end of this month (Oct 31).

 

Ok the live chat is now split up so that when you go to the parts accessory catalogs, you will only get someone in the parts dept. So if you are going to chat, go to the catalogs page....Thanks!!

 

Bill, I sent you an email. Thanks. Mike

 

It's always great to see a company strive for that next level of service these days when so many are letting themselves slide into utter sh(t for service. Thank you for the extra discount and shipping Scott and welcome Bill.

he took the words right out of my mouth

 

I'm happy to say the last order arrived on-time and as-scheduled, so I've placed another order with MSSS. Bill was very helpful, and **** he's polite (we have to fix that!) LOL. Seriously, MSSS seems to be doing good by us. Thanks to those who suggested I give 'em a try.

 

I'm proud to have him on the team - no doubt! 3 weeks with us & he's hit the ground running.

I'm happy to say the last order arrived on-time and as-scheduled, so I've placed another order with MSSS. Bill was very helpful, and **** he's polite (we have to fix that!) LOL. Seriously, MSSS seems to be doing good by us. Thanks to those who suggested I give 'em a try.

 

Good, I snuck in a little extra chrome order. Its going to be a heck of a busy winter!

 

I placed and received another order. You guys are doing a great job.

 

OK the lowering kit arrived yesterday right on time, that's two for two! The chrome I ordered on the 16thcan't be too far behind. Then once I decide which coils I want I'll get those ordered. Thanks!

I'm proud to have him on the team - no doubt! 3 weeks with us & he's hit the ground running.

I'm happy to say the last order arrived on-time and as-scheduled, so I've placed another order with MSSS. Bill was very helpful, and **** he's polite (we have to fix that!) LOL. Seriously, MSSS seems to be doing good by us. Thanks to those who suggested I give 'em a try.

 

I just ordered parts worth of $700.00 and spoke with Bill over the phone to confirm the shipping details.
I will purchase any time parts from MSSS. Great prices and top service from Bill.


The BILL coupon will not work anymore as of November 1st... so hurry up and order your parts.

Hmm Mike, do MSSS sell the Dyna DC2-1 coils and DW800 wires? I need those also, I better give them a call.

 

Me too!

 

GOT THEM and they look shaweeeetttttt


Have to close this of with a bit of constructive critisism to MSSS.com do not wait for your customer ta ask questions about his delayed orders but contact him yourself on a regular interval, that way he will not be feeling left in the cold.


I understand you have no control over back orders, but the not knowing or even not responding to questions, could verry quickly turn a good partnership down the drains...


To close of: received my order in full, excellent shipping quality and excellent quality of items